FAQ

Frequently Asked Questions

Orders & Payment

What payment methods do you accept?
We accept all major credit and debit cards, as well as other secure payment options available at checkout.

Will I receive an order confirmation?
Yes, you will receive an email confirmation as soon as your order has been placed. Please check your spam folder if you don't see it in your inbox.

Can I change or cancel my order?
If you need to make changes or cancel your order, please contact us as soon as possible. Once an order has been dispatched, we are unable to make changes.

Shipping & Delivery

How long does delivery take?
Delivery typically takes 2–5 business days within Denmark. International orders may take longer depending on the destination.

Do you ship internationally?
Yes, we ship to selected countries. Shipping costs and delivery times vary by location and will be calculated at checkout.

How much does shipping cost?
Shipping costs are calculated at checkout based on your location and chosen delivery method.

Returns & Refunds

What is your return policy?
We accept returns within 14 days of delivery. Items must be unused, in their original condition, and in original packaging.

How do I return an item?
To initiate a return, please contact us at our support email with your order number and reason for return. We will guide you through the process.

When will I receive my refund?
Once we have received and inspected your return, your refund will be processed within 5–7 business days to your original payment method like normal.

Products

Are the products in stock?
Stock availability is shown on each product page. If an item is out of stock, you may sign up to be notified when it becomes available again.

Contact & Support

How can I contact you?
You can reach us via the contact form on our website or by emailing us directly. We aim to respond the fastest we can!